Returns & Exchanges
Due to the perishable nature of our fresh-roasted beans, we cannot accept returns on coffee; however, we are committed to ensuring you love every cup and will replace any damaged or incorrect orders immediately.
Contact Support
Email our roasting team within 7 days of delivery with your order number and a brief description of the issue.
Provide Documentation
Include clear photos of the shipping box and the product labels if you received damaged goods or the wrong roast profile.
Evaluation
Our quality control team will review your request within 48 hours to determine if a replacement or store credit is appropriate.
Resolution
Once approved, we will ship out a fresh replacement bag at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing